1. Approval
Trade accounts are approved at BVO's sole discretion and may be revoked. Until approved, your account is charged retail pricing.
2. Trade pricing is confidential
Trade pricing must not be republished, advertised, or shared outside your business. Posting it publicly is a breach of these terms and of our agreements with our manufacturers.
3. Your rate can move in both directions
Elite Trade (20%) is based on $20,000 of captured spend in a rolling 12-month window. The window moves, so spend ages out — if your 12-month total falls below $20,000 your rate returns to 15%. We will not notify you before this happens; your current figure is always shown on your account.
4. Commercial installations are not covered by warranty
Manufacturer warranties on these products are residential only. Product installed in a commercial setting — apartment buildings, hotels, offices — carries no manufacturer warranty. If you are buying for a commercial project, you are buying without warranty cover.
5. Resale certificate
If you buy for resale, a valid resale certificate must be on file or we are required to charge sales tax.
6. Returns and restocking
Manufacturer restocking fees of up to 25% apply to trade orders exactly as they do to retail orders. Freight on returned goods is yours.
7. Your documents
Documents you upload are stored securely, are not publicly accessible, and are used only to verify your business.
8. Email is how the trade programme runs
Trade pricing, stock notices and programme changes — including a change to your own rate — are sent by email. Accepting these terms includes agreeing to receive them, which is why a trade account cannot be opened without it. You can unsubscribe at any time, but trade pricing and stock notices stop with it.
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