Effective September 8, 2026
Free Shipping
We offer free shipping on every order, with no minimum purchase, to addresses in the continental United States.
We do not currently ship to Alaska, Hawaii, Puerto Rico, US territories, or international addresses. We also cannot ship to PO boxes, freight forwarders, or storage facilities.
How Your Vanity Ships
Vanities and other large items ship by LTL freight carrier. Your delivery includes curbside delivery with liftgate service at a residential address, at no additional charge.
Curbside means the carrier brings your shipment to the curb or the end of your driveway and lowers it from the truck using a liftgate. Moving the item into your home is your responsibility. A vanity can weigh 200 to 400 pounds, so please plan for help.
If you would prefer white glove delivery into your home, call us at (877) 777-1948 before ordering and we will quote it for you. White glove is not available as a checkout option.
Delivery Appointments
The freight carrier will contact you to schedule a delivery window. Someone must be present to inspect and sign for the shipment. This is important — see Inspecting Your Delivery below.
If a scheduled delivery is missed, carriers charge redelivery fees, and shipments left at a terminal accrue storage charges. Those charges are your responsibility.
⚠ Inspecting Your Delivery — Please Read
This is the most important part of this page. Inspect your shipment before you sign for it.
- If the packaging is obviously damaged, refuse the shipment. Contact us the same day and we will arrange a replacement or refund.
- If you accept the shipment but see any damage, write the damage on the delivery receipt before you sign it, and photograph it.
- Writing "subject to inspection" on the delivery receipt is not sufficient and will not preserve a claim.
- If you can, photograph the pallet while it is still on the truck. This helps protect you.
- If any boxes are missing, note the number of missing boxes on the delivery receipt.
Once a clean delivery receipt is signed, the freight carrier and the manufacturer will deny any damage claim. We cannot recover a claim after that, and neither can you. Ninety seconds of inspection protects your whole order.
Please keep all packaging until you are certain you are keeping the item.
Processing and Delivery Times
Orders take 2 to 5 business days to process and ship. Most orders arrive within 5 to 12 business days of the date you order, depending on your distance from the manufacturer warehouse.
Once your order is with the freight carrier, delivery timing is in the carrier hands. We will provide tracking and will help chase anything that stalls, but carrier delays are outside our control.
Payment Timing
We place an authorization hold on your card when you order, and charge it when your order is confirmed. Card authorizations typically expire after about seven days, so if your order takes longer we will re-confirm payment before capture and before shipping is scheduled. If we cancel your order before payment is captured, no charge is ever made and the hold is released by your bank.
Backordered Items
If an item is unavailable after you order, we will contact you with the expected date and you can choose to wait, switch to a different finish or size, or cancel for a full release of your authorization.
Address Changes and Errors
Address changes are only possible before your order ships. Once a bill of lading is issued, changing the destination is a paid carrier transaction. If a shipment must be rerouted or redelivered because of an incorrect or incomplete address, the carrier reconsignment fee is your responsibility.
Job Site Deliveries
We can deliver to a job site. If you have someone else accept delivery on your behalf, you remain responsible for the inspection requirements above — including whoever signs the delivery receipt.
Order Acceptance
We reserve the right to decline or cancel any order for any lawful reason, including but not limited to prohibitive freight cost, suspected fraud, purchases for resale, or unusual quantities. If we decline your order, no charge is made.
Questions
Email support@bathroomvanitiesoutlet.com or call (877) 777-1948.