Effective September 8, 2026
Return Window
Returns must be requested within 30 days of your order date. If your delivery is delayed beyond our published timeframe, you will have at least 10 days from the date you receive your order to request a return.
Start With an RA
No return is accepted without a Return Authorization. Email support@bathroomvanitiesoutlet.com with your order number and the reason for return.
We will issue an RA number and the return address. Return destinations vary by item, so please do not ship anything back until we give you one. Items shipped without an RA, or sent to our office address, will be refused.
Once you have an RA, the item must be collected by the carrier within 14 days or the authorization expires.
Restocking Fees
Return shipping is paid by you, and a restocking fee applies based on the condition of the item when we receive it.
| Condition | Restocking fee |
|---|---|
| Unopened, or opened but still fully packaged in the original box | 25% |
| Removed from the box and not repacked in original factory condition | 40% |
| Installed or modified | Not returnable |
Please keep the crate and all original packaging until you are certain you are keeping your vanity. Items returned without original packaging fall into the 40% category, and installed items cannot be returned at all.
Items That Cannot Be Returned
- Special order and non-stock items — these are non-cancelable and non-returnable, and are marked as such on the product page
- Clearance and final sale items
- Faucets and plumbing fixtures once opened
- Custom-cut or modified countertops
- Installed or modified items
Damaged or Missing Items
Please read the inspection instructions in our Shipping Policy before your delivery arrives. If the delivery receipt is not marked as damaged at the time of delivery, the manufacturer and the carrier will deny the claim.
Report problems to support@bathroomvanitiesoutlet.com within these windows:
- Visible damage — within 48 hours of delivery. Include photos of the damage and the packaging, and the delivery receipt showing the damage noted.
- Missing boxes — within 48 hours of delivery, with the shortage noted on the delivery receipt.
- Concealed damage — within 21 days of delivery. Include photos of the item and its packaging. Note that if the outer packaging was visibly damaged at delivery and was not noted on the receipt, a concealed damage claim cannot be filed.
Depending on the damage, resolution may be a replacement part, a touch-up or repair kit, professional in-home repair, a replacement item, or a refund. We will work with you and the manufacturer to reach the right outcome.
There is no restocking fee on damaged or defective items.
Refused Deliveries
If you refuse a delivery because of visible damage, contact us the same day and we will arrange a replacement or refund at no cost to you.
If you refuse a delivery for any other reason, it is treated as a standard return — the 25% restocking fee and return freight apply. Please tell us the same day. An unreported refusal sits at a freight terminal accruing storage charges, and those charges are your responsibility.
Cancellations
You may cancel at no charge any time before your order ships. Because we only place an authorization hold until shipment, a cancellation means no charge is ever made.
Orders ship within 2 to 5 business days, so please contact us as soon as possible. Once your order has shipped it cannot be cancelled — you can refuse delivery or request a return, and the terms above apply.
Special order items cannot be cancelled once the order is placed.
Refunds
Refunds are issued within 5 to 7 business days of our receiving and inspecting your return, to the original payment method. Your bank may take a few additional days to post it.
Warranty
Products sold by BathroomVanitiesOutlet.com carry the manufacturer warranty. We do not provide a separate warranty of our own, and we will help you file a claim.
James Martin Vanities products carry a one year limited warranty against defects in material and workmanship, for residential use only. Coverage is repair or replacement at the manufacturer discretion and does not cover installation, labor, or removal costs. The warranty is void if the product is modified, installed improperly, used commercially, or cleaned with abrasive chemicals. Quartz and stone tops carry a separate manufacturer warranty.
Manufacturer warranty terms can change without notice. Please refer to the manufacturer website for current terms.
Questions
Email support@bathroomvanitiesoutlet.com or call (877) 777-1948.