Shipping policy

Shipping

Large package deliveries are made Monday through Friday, 8 AM - 5 PM. A delivery agent will call to schedule delivery. A responsible party at least 18 years of age must be present to take delivery and sign for the shipment.

Large package deliveries require a signature for the merchandise. Customers must inspect the delivery carton for visible damage. If the carton has visible damage or there is any reason for concern with the packaging or product condition "product damaged" must be written on the face of the delivery receipt. Customers that sign for delivery and do not notate "damage" assume responsibility if merchandise is damaged. Review the Damaged Merchandise section.

Global Value Supply is not responsible for shipping delays due to the fault of the manufacturer or delivery carrier.

Refused Delivery

DO NOT refuse delivery under any circumstances. Refused deliveries are processed as returns, even in cases of damage. Returns are subject to our return policy (25% restocking fee plus the cost of round-trip shipping.) Do NOT refuse delivery even if it arrives damaged. More often than not, if there is any damage -- it will usually be one or two items on the shipment that are damaged, and not the entire shipment. For example, if you ordered a vanity and a countertop, the countertop may be damaged but the vanity intact. Either way you must accept delivery and provide us photos of the items that we need to replace. Anything sent back to the warehouse will delay your replacement, and will be subject to our return policy regardless of condition.

Customer MUST ensure that delivery personnel notate damage to packaging or products at the point of delivery on the delivery paperwork and retain such documents. Failure to do so will be interpreted as delivered with no damage. Copy of this paperwork will be needed for correspondence with Global Value Supply, LLC and our Brand partners and affiliates.

Customers are responsible for all costs driven by a refused delivery for product not damaged.

Global Value Supply ships orders over $49 free of additional charge; some exceptions apply. See product pages for specific details. Global Value Supply Free of charge Shipping, Threshold and Curbside services are limited to the 48 contiguous United States. Some delivery areas carry higher than usual delivery charges which may require Global Value Supply, LLC to cancel the order or require the difference to be covered by the purchaser. If the purchase is cancelled in this circumstance, a full refund will be given to the purchaser.

Large Package Delivery Items

Furniture and other large items require additional shipping time, and usually arrive within approximately 2-3 weeks. Once you are ready to schedule your delivery, our delivery company will give you a call. We cannot guarantee exact delivery days and times. Our delivery partners only deliver to driveway. Please make arrangements for getting the delivered items into your property.

Many products are ready to ship within two days of order placement, others are manufactured when an order is placed, see product pages for specific details. In the case that your order is delayed or on backorder, we will notify you as soon as we can and do everything in our power to make sure your order gets to you as quickly as we can. In the case of a backorder, the purchaser has the full right to cancel the order. As we have no insight into inventory levels of our third-party brands, we cannot always know if an item has been sold out and has become backordered.

Additional Info
Rural delivery is available to properties with a physical address, but may be subject to additional delivery charges, even if the product is listed as “free delivery”. Global Value Supply, LLC may give the option to the purchaser to pay the delivery surcharge or cancel the order for a full refund. Global Value Supply cannot deliver to P.O. Box locations or military APO/FPO addresses.